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The Promptory Newsletter

More automation, less I hate your support

Published 7 months ago • 1 min read

Tuesday · March 31, 2026 · Issue #007

Every Tuesday I go deep on one tool from the vault. The full breakdown — what it does, who it's for, how to get started, and whether the price makes sense.

This week: Tidio AI — the AI customer support tool built specifically for small business websites.

🤝 This Week's Deep Dive

🤝

Tidio AI

Customer Support · Free / $29/mo · ✦ Partner

What it does

Tidio puts an AI-powered chat widget on your website that answers customer questions, captures leads, books appointments, and handles common FAQs 24 hours a day — without you or a team member having to be online. It combines live chat, AI chatbot (Lyro), and email in one dashboard.

Who it's for

Any small business with a website — especially ecommerce stores, service businesses, agencies, and solo operators who can't monitor live chat around the clock. If you've ever lost a lead because nobody replied fast enough, Tidio solves that permanently.

The real-world numbers

Tidio's Lyro AI resolves up to 70% of customer questions automatically. The average small business using Tidio reports saving 10–15 hours per week previously spent on repetitive customer replies. At $29/month, that math is hard to argue with.

3 steps to get it live today

01

Create a free account and paste the Tidio code snippet into your website's header. Takes under 5 minutes on Shopify, WordPress, or Squarespace — there are one-click integrations for all three.
02

Connect your website content or FAQ document to Lyro AI. It reads your content and automatically learns how to answer questions about your products, services, hours, pricing, and policies.
03

Set up one automation: when a visitor asks about pricing, Lyro responds and captures their email for follow-up. This alone will pay for the subscription within your first week.

⭐ Promptory Take

Tidio earned its vault spot because it solves a real small business problem at an honest price. The free tier is genuinely functional. If you run a business where customers have questions before they buy — and every business does — Tidio is the cheapest customer service team you'll ever hire.

Try Tidio Free →

Looking for more customer support tools? Browse Customer Support in the vault:

thepromptory.com →

The Promptory Newsletter

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